Shein Japan
Shein Japan Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Japan has a 2.4 star rating from 91 reviews; overall sentiment is mostly negative with 23% likely to recommend. Common topics in Shein Japan reviews include delayed delivery, refund and billing issues, and poor customer service response.
Key Takeaways for Future Customers
- Expect affordable prices and a wide size range but prepare for slow or missing deliveries.
- Keep documentation for returns and refunds and monitor billing for unauthorized charges.
- Contact customer service early for address or order changes; tracking can be inconsistent.
Negative Feedback / Risk Areas
- Frequent delivery delays and parcels not received or opened.
- Refunds and exchanges often delayed or not processed; many customer complaints about refunds.
- Unauthorized charges and billing concerns reported; customer service hard to reach.
Positive Feedback
Customers note affordability, ease of purchase, and generally good sizing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Japan has a 2.4 star rating from 91 reviews; overall sentiment is mostly negative with 23% likely to recommend. Common topics in Shein Japan reviews include delayed delivery, refund and billing issues, and poor customer service response.
Key Takeaways for Future Customers
- Expect affordable prices and a wide size range but prepare for slow or missing deliveries.
- Keep documentation for returns and refunds and monitor billing for unauthorized charges.
- Contact customer service early for address or order changes; tracking can be inconsistent.
Negative Feedback / Risk Areas
- Frequent delivery delays and parcels not received or opened.
- Refunds and exchanges often delayed or not processed; many customer complaints about refunds.
- Unauthorized charges and billing concerns reported; customer service hard to reach.
Positive Feedback
Customers note affordability, ease of purchase, and generally good sizing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kani, Gifu
My order was supposed to be here that i paid for may!
My order was supposed to be here on May 26 that I paid for on May 21. It's June 2 and my order is super delayed. They keep saying that it's on its way but still hasn't come or anything.
- Cheap
- Delivery delayed
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
Someone used my credit card and ordered...
Someone used my credit card and ordered in your website, can you check this out? Can you refund the amount to my credit card company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood day! I have unauthorized...
Good day! I have unauthorized transactions in my account..,
80218**** - march 21,2026 total of 4,498.78..
80194****- march 21,2026 total of 3,750.82..
Fukuoka, Fukuoka
The items that I ordered was not yet paid
I cannot pay for the items that I ordered at the convenience store. I don't have a paying slip or barcode.
Preferred solution: I got delivered the items but it was not yet paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ginowan, Okinawa
My address is worried
Please change my address
I want my order this address maesato ishigaki haimu B 216 please
Change my address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
Khadkaprem054@***.com
- I have not received the items I ordered.
- I accidentally marked order as received.
- Need steps to get my items.
- Please provide the contact number.
I have not received the items I ordered. By mistake, I touched (clicked) that I had already received the order.
Because of this mistake, what should I do now?
How can I get my items? Please help me and also give me the contact number??
Preferred solution: Deliver product or service ordered
User's recommendation: 0708988****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sakai, Osaka
I pay money october 21st. They said 25th-26th delivery my order. Today is October 30th. Still I am not received my parcel.
I always contact shein customer care. They always said be patient, thank you for your understanding bla bla... SfF express also not answering the phone call.
Preferred solution: Full refund
User's recommendation: Shein and SF express
Urayasu, Chiba
Because the item I ordered had not arrived
Because the item I ordered had not arrived, I want to contact you. I would like your help. Thank you in advance.
Preferred solution: I would like your help. Thank you in advance.
Saitama, Saitama
Return package at Shein
Sagawa shipment returned my package to your company. Without further notice,..that they are going to return my package to the sender.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nakano City, Tokyo
Postal code was wrong
- I ordered 2 men's purses last week.
- I corrected the wrong postal code.
- Order GSH15B31400M4DG: please confirm delivery to the corrected address.
Dear Sir/Madam,
I'm sorry regarding this message. Last week, I ordered the 2 men's purses, but suddenly I gave the wrong postal code in that address.
Now I have corrected it. My order contact number is GSH15B31400M4DG, so please make sure to confirm and deliver to this location again.
Preferred solution: Deliver product or service ordered
User's recommendation: Shein app was very good platform for shopping I'll barely recommend to purchase from it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Odawara, Kanagawa
I returned the product before one month but they didn't refund me
i want them to refund me because i already return the product
i sent the photo below with return application you can see there
User's recommendation: if they don’t refund me i will never recommend shein to others i sent the photo of return product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shibuya, Tokyo
My order is not arriving
Until now my order isnt arrive,
Good day Mam/Sir, Please help me to track my order last Sept. 24,2025 until now I didnt receive my order yet. I payed 3,087
- Not recieving my order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saitama, Saitama
I returned product but they didn’t refund me it’s already 2 weeks
i returned my shein product but they didn’t refund me
i already returned the product but they didnt refund me
i suggest them to contact me
if they dont refund i will complain about their service and products
User's recommendation: you have to solve your customer service problem
Sapporo, Hokkaido
Product not delivered
Product not delivered. So how for my home?
How many days waiting for this product? Please give me some answer.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t returned 3 item before before 3 weak ago
I ordered 3 item but all is too much large so I want to return but I couldnt I am too much irritated in this way why l this is difficult
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hachioji, Tokyo
Can't receive my order
- I paid but my order status is unknown.
- I need an immediate response.
- I require my order by December 18.
- Customer service is hard to reach.
I paid already, but I don't know what happened to my order. What kind of system do you have?
Please, I need your response immediately because I need my order this coming 18th of December. I tried to contact customer service, but I can't reach them.
Is this your kind of service? Too much composing.
Preferred solution: Deliver product or service ordered
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